Terms of Service

Closed beta

Agents & Operatives is currently in closed beta. Accounts are created by application and reviewed before access is granted; submitting a registration does not guarantee an account.

Until a reviewer approves your account, it stays in a pending state and you are held at an approval screen — you cannot use the product. We may approve or decline any application, and we are not required to give a reason. Approval is not permanent: we can end anyone’s beta access.

The beta is free. We are not charging for it, and there is nothing to cancel or refund. If we ever start charging, we will tell you before it applies to your account, and you will have the chance to stop using the service instead.

Beta means unfinished. Features can change, break, or disappear without notice, and data you create while testing may be affected by those changes. Support is best-effort over email — there is no guaranteed response time.

Your account

You must be at least 18 years old and able to enter into a contract. If you sign up on behalf of a business or organization, you are confirming that you are authorized to accept these terms for it, and "you" in this document means both you and that organization.

Give us accurate registration information and keep it current. You are responsible for everything that happens under your account, including anything done by people you invite into it.

Keep your credentials to yourself. Do not share logins or let someone else use your account as their own. If you believe your account has been accessed by someone who should not have it, email us at the address at the bottom of this page.

We may suspend or close an account that violates these terms, that we reasonably believe creates legal risk for us or for other people, or that is being used to abuse the service.

Acceptable use

You are responsible for the messages you send with this product and for following the laws that apply to your sending. That includes email marketing rules such as CAN-SPAM, text messaging rules such as the TCPA, and any privacy law that applies to your contacts, wherever they are. We give you tools; we are not your compliance department.

Do not upload contact data you do not have permission to use. Do not send marketing to people who have not given the consent their jurisdiction requires, and honor unsubscribes and opt-outs promptly. Do not remove, falsify, or work around the sender identification, unsubscribe links, or consent records the product maintains.

Do not use the service to send anything unlawful, deceptive, harassing, hateful, or sexually explicit, to impersonate another person or business, or to distribute malware or content that infringes someone else’s rights.

Do not attack or abuse the platform itself: no probing for other customers’ data, no reverse engineering, no circumventing rate limits or usage limits, no automated scraping of the product, and no using the service to build a competing product or to assemble a dataset for training your own models.

We may remove content and suspend access when we find a violation. If a violation risks harming your contacts or a third party, we may act immediately and tell you afterward.

Your content and your contacts

You retain ownership of the content you create and the contact data you upload. You are the controller of your contacts’ personal data; we process it on your behalf.

By uploading contact data you confirm that you have a lawful basis to hold it and to contact those people for the purposes you are using it for, and that any consent records you import are accurate. Your contacts are real people who did not sign up with us — they trusted you. Treat the fact that you can reach them here as their permission, not ours.

To operate the service we need to store your content, process it, and transmit it to the providers that make the product work: the AI providers that generate drafts, the infrastructure that hosts and stores your data, and the sending providers that deliver your email and SMS. Those providers are listed in our Privacy Policy. You grant us permission to do that, for as long as you use the service, solely to provide it to you and to comply with the law.

We do not sell your content or your contact data, and we do not market to your contacts on our own behalf.

AI-generated output

Much of what this product produces — campaign copy, subject lines, strategies, briefs, images — is generated by AI models from the inputs you and your business data provide. It is a draft, not a finished, verified deliverable.

Generated output can be wrong. It can state facts that are not true of your business, misuse a product detail, misquote a testimonial, or produce a claim you are not allowed to make in your industry. Review everything before you send it, publish it, or put your brand on it. Once you send it, it is your message.

Pay particular attention to anything the product presents as evidence — customer quotes, review counts, statistics, benchmark figures, and links. Check them against your own records before they go out.

We do not warrant that output is accurate, original, non-infringing, or suitable for any purpose, and nothing the product generates is legal, financial, medical, or regulatory advice. Because these models are shared, similar prompts can produce similar output for other customers; we cannot promise that anything generated for you is unique.

As between you and us, output generated for you is yours to use. Your use of it is still subject to the terms of the underlying AI providers and to the laws that apply to your industry and your claims.

Availability

There is no uptime guarantee and no service level agreement during the beta. The service may be unavailable, slow, or partially broken at any time, including without notice and including during business hours.

Scheduled sends, automations, and integrations depend on providers we do not control — email and SMS carriers, social platforms, AI providers, and our hosting infrastructure. A message queued in this product is not a message guaranteed to arrive, and a scheduled send is not guaranteed to fire on time.

Keep your own copies of anything you would be upset to lose. You can export your account data at any time from Settings, under Data & Privacy; each export produces a download link that expires after 7 days.

Termination

You can request deletion of your account at any time from Settings, under Data & Privacy. Deletion is scheduled with a 30-day grace period during which you can cancel it.

Scheduling deletion takes effect immediately in one respect: it stops your scheduled sends and automations, revokes API keys, and signs out active sessions. You can sign back in and cancel the deletion from the same Settings page at any point during the 30 days. If you do not cancel, the deletion is carried out at the end of the window and your data is then removed on the schedule described in our Privacy Policy.

Export your data before the window closes if you want a copy. We are not able to restore an account after the deletion has run.

We may suspend or end your access — with notice where we reasonably can, and without it where we cannot — if you violate these terms, if your use creates legal or security risk, or if we shut down the beta. If we end the beta generally, we will give notice and a reasonable window to export your data first.

Limitation of liability

The service is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent the law allows. That includes any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data. That applies in particular to losses arising from AI output you published, messages you sent or failed to send, missed or delayed campaigns, and service downtime.

Our total liability for any claim relating to the service is limited to the amount you paid us for it in the twelve months before the claim. The beta is free, so that amount is currently zero. We are stating the cap plainly rather than dressing it up: this is unfinished software offered at no charge, and you should not rely on it for anything you cannot afford to have go wrong.

You are responsible for your own sending. If a regulator, a platform, or a recipient brings a claim against us because of messages you sent, contact data you uploaded, or content you published through the service, you will cover the resulting costs.

Nothing here limits liability that cannot be limited by law — including liability for fraud, for willful misconduct, or for death or personal injury caused by negligence. Some jurisdictions do not allow some of these exclusions, and in those places they apply only as far as the law permits.

Changes to these terms

We can change these terms. When we do, we update the "last updated" date at the top of this page. For changes that materially affect your rights or obligations, we will notify you by email at the address on your account, or in the product, before they take effect.

Continuing to use the service after a change takes effect means you accept the updated terms. If you do not accept them, stop using the service and delete your account from Settings, under Data & Privacy.

Expect this document to change more often than it would for a finished product. It is in force for the closed beta and is pending review by counsel; a reviewed version will replace it before general availability.